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30-day return policy


Statutory warranty rights apply. If there is something wrong with a product you can return it for a claim. THE RETURN COSTS ARE AT THE CUSTOMER'S EXPENSE. Just follow the steps below.


1. You are obliged to submit the goods for claim cleaned, free of all impurities and sanitized.

2. Please pack the goods for claim so they don't get damaged in transit. It would be best to use a box (doesn't have to be the original one). Please add a copy of the invoice and a filled out claim form, which can be downloaded here.

3. Send the packed goods to our address. EU orders: Dunk Shop Wien, Gumpendorfer Str. 57, 1060 Wien, Austria (EU). UK customers: It is necessary to include the original invoice inside the package.

4. Once we receive the claimed goods, a 30 day claim period begins (can be longer after prior agreement). You will be informed about all important updates via email or phone.


• Please note that our system displays EU sizes so what you see in the order confirmation and on your invoice is an EU size. Due to Nike's policy, we do not ship Nike and Jordan products outside of the European Union. Exceptions are Switzerland and the United Kingdom. If your delivery country charges customs or import duties, you will have to pay these charges. Unfortunately, we have no control over them and cannot inform you of what they will be. Customs policies vary from country to country so if you have any questions, please contact your local customs office for more info.
• We recommend shipping the order with tracking and insurance. Customers based in the UK, don't forget to attach the invoice inside the package to avoid paying the customs fees.


1. The goods should be returned without delay, right after the fault has been discovered. Continuous wear of your shoes or clothes may increase any existing damage to them, which may be a reason for us to refuse your claim.

2. The warranty period for all goods is 24 months starting from the date of delivery.

3. The warranty period should not be mistaken for the durability of any goods. Durability refers to the goods' ability to endure wear, tear and decay when used appropriately and taken care of, considering their purpose, properties, and differences in frequencies of wearing.

4. In case the buyer receives goods that do not correspond to the description on the website or have any faults, he/she must inform the vendor about the issue without delay (up to 5 days after receiving the goods) via e-mail or phone.

5. If the buyer receives damaged or faulty goods, he/she has the right to file a claim towards the vendor.

6. Under fault is understood as a change in the properties of goods that was caused using unsuitable or low-quality material, breach of the production process or unsuitable construction solution.

7. A change in the properties of goods during the warranty period is not considered as a fault if the change is the result of inadequate wearing, lack of or insufficient care, natural changes of material, damage caused by the buyer or third party and/or any other incorrect interference.

8. The claim is considered properly filed if the returned goods are complete and no breach of hygiene was caused. The buyer is obliged to return the goods clean and without any hygienic deficiencies. The company operating the e-shop has the right to refuse your claim if the returned goods do not fulfil the principles of general hygiene.

9. Your claim, including the elimination of the fault, will be processed within 30 days after it has been properly filed. An authorized employee can arrange a longer period with the buyer in justified cases.

10. The buyer must send the claim form together with the goods and a copy of the invoice to the following address:
Dunk Shop Wien,
Gumpendorfer Str. 57
1060 Wien
Austria (EU)